Dear readers, I'm shifting to my new blog 今天天气多云... Today's Mostly Cloudy starting from... now.
This blog 瘋了！Hysterical will still remain (I've got to keep my old stuffs somewhere right?), so if you prefer history, you can still feel free to drop by!
Thanks for all your support all these time and hope you'll equally enjoy my new blog! :D
Monday, June 04, 2007
Wednesday, May 30, 2007
Another CW Production... "Where did paymobil's money go?"
Where in the world are all the money? To sound investments? Or just somebodies' pockets?
Other CW Productions can be found at http://www.youtube.com/profile?user=cloudywind
Other CW Productions can be found at http://www.youtube.com/profile?user=cloudywind
Saturday, May 19, 2007
Since Disney is too far, we give you 石景山遊楽園...
Who dares say China is only good at pirating branded handbags and DVDs?
Part 1:
Part 2:
Part 1:
Part 2:
Wednesday, May 02, 2007
Saturday, April 28, 2007
Tuesday, April 17, 2007
Creative's way of customer support
I bought a Zen Aurvana from Creative, having heard about how "powerful" it is. However after using it for about eight months, this expensive earphone that is supposed to be superb at cancelling ambient noise started to make its own static noise... Since the earphone is still under warranty, I sent it for servicing at the Marina Square branch. Then, the guy behind the counter told me that the servicing will take about 2 weeks.
2 weeks later, I happened to be at Marina Square, so I dropped by to check on my earphone. "Oh, it's not yet ready. We'll sms you once it is ready." said the Creative guy.
Another week later, I did receive a sms from Creative. But it said "Thank you for visiting Creative Care. Your item is still under servicing. We will contact you once its ready for collection. Thank you for your patience."
Another week later (by then one month has passed), I decided to check out my earphone at the Creative main office at Jurong East (yes... all the way there). The Creative guy told me that a replacement earphone will be given to me. However, the shipment has yet to arrive.
"Why can't you just give me one off the shelf since it's a replacement?" I asked.
"Sorry, we can't do that. Please wait for our sms." he said.
Till now, 6 weeks have passed. I finally received a sms from Creative. But it was still "Thank you for visiting Creative Care. Your item is still under servicing. We will contact you once its ready for collection. Thank you for your patience."
Frustrated and in need of a earphone for my coming business trip, I went down to Sennheiser. I found one earphone which performs as good, if not better, than the Zen Aurvana, and cheaper. This time round, before digging my wallet for the earphone, I asked the Sennheiser guy, "How long will it take to service the earphone in the event that it is spoilt?"
"About two weeks. But for earphones, we usually do one-to-one exchange."
"And how long will it take."
"Shouldn't take too long."
"6 weeks?"
"Hahaha... you must be kidding!" the Sennheiser guy laughed.
2 weeks later, I happened to be at Marina Square, so I dropped by to check on my earphone. "Oh, it's not yet ready. We'll sms you once it is ready." said the Creative guy.
Another week later, I did receive a sms from Creative. But it said "Thank you for visiting Creative Care. Your item is still under servicing. We will contact you once its ready for collection. Thank you for your patience."
Another week later (by then one month has passed), I decided to check out my earphone at the Creative main office at Jurong East (yes... all the way there). The Creative guy told me that a replacement earphone will be given to me. However, the shipment has yet to arrive.
"Why can't you just give me one off the shelf since it's a replacement?" I asked.
"Sorry, we can't do that. Please wait for our sms." he said.
Till now, 6 weeks have passed. I finally received a sms from Creative. But it was still "Thank you for visiting Creative Care. Your item is still under servicing. We will contact you once its ready for collection. Thank you for your patience."
Frustrated and in need of a earphone for my coming business trip, I went down to Sennheiser. I found one earphone which performs as good, if not better, than the Zen Aurvana, and cheaper. This time round, before digging my wallet for the earphone, I asked the Sennheiser guy, "How long will it take to service the earphone in the event that it is spoilt?"
"About two weeks. But for earphones, we usually do one-to-one exchange."
"And how long will it take."
"Shouldn't take too long."
"6 weeks?"
"Hahaha... you must be kidding!" the Sennheiser guy laughed.
Monday, March 26, 2007
How Singtel rewards me for being a loyal customer - to rip $300+ from me!
Long long time ago in my previous compamy, I joined the corporate plan for cheaper Singtel mobile plan. But well, time flies and things change. One day I left the company for my current company. When I was leaving my previous company, I informed the HR to terminate my corporate mobile plan. Time flies and things remain unchanged. After chasing and requesting for a couple of months, my corporate mobile plan was still not terminated. Being too caught up in my current job and too fed up, I gave up requesting to terminate my account.
About 2 years after I left my previous company, I found that my current company is also offering a corporate mobile plan from Singtel. Well, logically since I've already left my previous company and joined this current company, I should change my plan. Also, it was about time for me to change my mobile phone. I went down to the Singtel shop at Citylink and tried to purchase a new mobile phone with a renewed 2 years plan. Then... the counter staff told me that I was not allowed to get a new phone unless I've got an authorised letter from my previous company! I told her patiently that I have left my previous company for the last 2 years and was unable to get any authorisation letter from the company (in fact, the last time that I called, the HR has left the company and the new bird didn't know what to do! omg!). Then the conversation went...
Me: I have left my previous company for the last 2 years and there is no way for me to get any authorisation letter from the company now.
Counter staff: I'm sorry but this is a regulation. I can't allow you to buy a new handset unless you've got an authorisation letter from your previous company.
Me: But I've already left the company! Can't I just switch to my current company's corporate plan?
Counter staff: I'm sorry but this is a regulation. I can't allow you to switch to your new company's corporate plan unless you've got an authorisation letter from your previous company.
Me: Okay fine! In that case, I want to terminate my mobile plan!
Counter staff: I'm sorry but this is a regulation. I can't allow you to terminate your mobile plan unless you've got an authorisation letter from your previous company.
Fed up, I left the shop and dialled 1626. After relating my situation and frustration to the customer service person, and after several calls to and fro, she finally told me that my current company's Singtel account manager will contact me and assist me to switch my corporate plan.
True indeed, my current company's Singtel account manager swiftly contacted me, and after filling a couple of forms, I had successfully transferred my account. Or so I thought.
For 2 months after I've transferred my mobile account, the $300+ that I overpaid in my previous company's mobile account was still THERE!!! I called 1626 again to request help, and here we go again... the same old "we need an authorisation letter from your previous company" story! OMG! So now I've got $300+ stuck in my previous mobile account and there is no way for me to get it back! I requested to speak to the customer service person's manager, and she said that since it is an regulation (AGAIN!), even her manager couldn't help me in this case, but she'll try to get him/her to call me back.
A while later, the customer service person gave me a contact and told me that is the Singtel account manager for my previous company and she should be able to help me. I called this account manager and she requested me to provide her more details via email. Well, I thought that she could really help me... then... one month passed... and... NO EMAIL FROM HER!!! Arghhhhhhh!
Till now, Singtel still owes me $339.02...
About 2 years after I left my previous company, I found that my current company is also offering a corporate mobile plan from Singtel. Well, logically since I've already left my previous company and joined this current company, I should change my plan. Also, it was about time for me to change my mobile phone. I went down to the Singtel shop at Citylink and tried to purchase a new mobile phone with a renewed 2 years plan. Then... the counter staff told me that I was not allowed to get a new phone unless I've got an authorised letter from my previous company! I told her patiently that I have left my previous company for the last 2 years and was unable to get any authorisation letter from the company (in fact, the last time that I called, the HR has left the company and the new bird didn't know what to do! omg!). Then the conversation went...
Me: I have left my previous company for the last 2 years and there is no way for me to get any authorisation letter from the company now.
Counter staff: I'm sorry but this is a regulation. I can't allow you to buy a new handset unless you've got an authorisation letter from your previous company.
Me: But I've already left the company! Can't I just switch to my current company's corporate plan?
Counter staff: I'm sorry but this is a regulation. I can't allow you to switch to your new company's corporate plan unless you've got an authorisation letter from your previous company.
Me: Okay fine! In that case, I want to terminate my mobile plan!
Counter staff: I'm sorry but this is a regulation. I can't allow you to terminate your mobile plan unless you've got an authorisation letter from your previous company.
Fed up, I left the shop and dialled 1626. After relating my situation and frustration to the customer service person, and after several calls to and fro, she finally told me that my current company's Singtel account manager will contact me and assist me to switch my corporate plan.
True indeed, my current company's Singtel account manager swiftly contacted me, and after filling a couple of forms, I had successfully transferred my account. Or so I thought.
For 2 months after I've transferred my mobile account, the $300+ that I overpaid in my previous company's mobile account was still THERE!!! I called 1626 again to request help, and here we go again... the same old "we need an authorisation letter from your previous company" story! OMG! So now I've got $300+ stuck in my previous mobile account and there is no way for me to get it back! I requested to speak to the customer service person's manager, and she said that since it is an regulation (AGAIN!), even her manager couldn't help me in this case, but she'll try to get him/her to call me back.
A while later, the customer service person gave me a contact and told me that is the Singtel account manager for my previous company and she should be able to help me. I called this account manager and she requested me to provide her more details via email. Well, I thought that she could really help me... then... one month passed... and... NO EMAIL FROM HER!!! Arghhhhhhh!
Till now, Singtel still owes me $339.02...
Subscribe to:
Posts (Atom)